Dear Advice Agency
We have created a new web portal which will make applications much easier.
You will be asked to create a user account, which you can use for applications for a number of your own customers.
This new portal will also enable you to track the progress of existing applications to the Severn Trent Trust Fund.
We are now processing applications within 10 working days, so your customer will hear from us shortly.
As usual you can call us on 0121 355 7766 if you require any help. Given this is a new service, we would love to hear of your experience too, so do drop us an email or phone us with any comments.